Privacy Policy

Latest update: November 4, 2024

At Ensemble Travel, Inc. and Ensemble Travel Ltd. (together, “Ensemble,” “we,” “us,” or “our”), we have a strong commitment to providing excellent service to all of our customers and visitors of our Websites, including respecting your concerns about privacy. We want you to understand what information we collect, and how we use and share it. That is why we encourage you to read this Privacy Policy before using our Websites.

We primarily collect personal information through our Websites to manage our business relationship and process employment applications. Your personal information may be shared, including outside of your region, to authorized third parties in order to accomplish these purposes. You may have the right to access the personal information that we hold about you, request its correction, and revoke your consent to its use.

For more details on how we collect, use, and share personal information, we invite you to review our responses to frequently asked question, below.

If you are a resident of California or Nevada, please see the sections specific to those jurisdictions at the end of this Privacy Policy.

What is this Privacy Policy and what does it cover?
What information do we collect and how?
Why do we collect your information?
How do we share your information?
How do we transfer your information?
How do we secure and keep your information?
What are your rights regarding your information?
Children’s privacy
How to unsubscribe to marketing communications?
How will you know if this Privacy Policy has changed?
How to contact us?
For Nevada Residents
For California Residents

What is this Privacy Policy and what does it cover?

This Privacy Policy applies to our websites at https://joinensemble.com/, https://ensembletravel.com/, and https://rangetravel.com the “Website(s)”), any applications you made to join our team, and any interactions with us by any means (together, “Services”).

If you click through to links to third parties’ websites, applications from our Services, this Privacy Policy does not apply to such external services. It is always a good idea to read their privacy policies to understand what they do with your information.
What information do we collect and how?

When using our Services, we may ask you to provide us with your information, including identification information that may be used to contact or identify you. You hereby agree that the information you provide to Ensemble is correct; otherwise, it is possible that you will be unable to provide you with products or services. Please see the table below for more details on the information we collect.

| Category                                | Examples                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                 | Means of Collection                                                                                                                                                                                                                                        |
|-----------------------------------------|--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|-------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Identification Information              | Name, address, phone number, email address, and other information you freely submit to us.                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                               | We collect this information when you fill in a form on our Websites, when you otherwise provide it to us, or when it is legally provided to us by trusted third parties. This information allows us to provide and improve our Services, send you marketing communications, promotions, and other administrative or other information that may be of interest to you. |
| Technical Information                   | Date, time and duration of your visits on our Websites, the pages viewed and links clicked on our Website, your language preferences, browser type and version, browsing history, web pages that redirected you to our Website, your IP address, if you use a computer to access our Service, the type of computer you use, if you use a mobile device to access our Service, the type of mobile device you use, your mobile device unique ID or serial number, mobile advertising identifiers, information about screen size of your mobile device, your mobile operating system, location information, any other diagnostic data, and other mobile-device or computer-related information. | We collect this data using cookies and pixels on our Websites, including those provided by trusted third parties who collect it on our behalf (such as Google Analytics, Facebook Pixel, Hubspot, Sitefinity, Zoominfo, or Smartlook). This information allows us to compile aggregate data about traffic and interactions on our Websites to improve the experience and tools on our Websites and to provide customized website experiences to our users. |
| Account Information                     | Your account and related account details, including email address, password, devices registered, account status, and other information that you freely submit during the account sign-up process.                                                                                                                                                                                                                                                                                                                                                                                                         | We collect this information when you sign up for an account, interact with your account, or when it is legally provided to us by trusted third parties. This information allows us to administer your account and improve the quality of our Service. |
| Preferences & Inquiry History           | Personal preferences and feedback regarding your experience with or opinions on our Services, or information about travel plans, interests, preferences, or other information you freely submit to us.                                                                                                                                                                                                                                                                                                                                                                                                     | We collect this information when you fill in a form, complete surveys, when you otherwise provide your preferences and feedback to us, or when it is legally provided to us by trusted third parties. This information allows us to improve the quality of our Service. |
| Professional Affiliations & Transactional Details | Agency, agency address and contact details (including email and phone number), professional affiliations, company domain, areas of expertise, years in business, current and past employment information, salary, income, travel sales, and other information you freely submit to us.                                                                                                                                                                                                                                                                                                                     | We collect this information when you fill in a form, complete surveys, when you otherwise provide your feedback to us, or when it is legally provided to us by trusted third parties. This information allows us to improve the quality of our Service. |
| Financial & Payment Information         | Payment information (e.g., name, billing address, and payment card details), and other financial information you freely submit to us.                                                                                                                                                                                                                                                                                                                                                                                                                                                                    | We collect this information when you make purchases with us, or when you otherwise provide it to us. This information allows us to process transactions on your behalf. |
| Traveler Information                    | Passport number, driver’s license or other government-issued identification number, date of birth, gender, arrival and departure locations and times, airline, hotel or car rental information or frequent loyalty numbers, known traveler and global entry number, other related travel information, and other information you freely submit to us.                                                                                                                                                                                                                                                     | We collect this information when we assist you with your travel plans, when you otherwise provide it to us, or when it is legally provided to us by trusted third parties. This information allows us to facilitate travel bookings for you, recommend travel advisors, and provide travel-related support

In addition, we collect personal information from employment candidates during the hiring process. Below is a summary of the personal information we collect and the purposes for which we may use it.

| Category             | Examples                                                                                                                                                                               | Purposes of Collection                                                                                                                                                                                   |
|----------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------|
| Candidate Information | Full name, email address, telephone number, professional experience, skills, career objectives, CV, references, LinkedIn profile information, responses to job application questionnaire, and criminal record | Processing your employment application, including assessing your qualifications, checking your references, and communicating with you about your candidacy. Determining appropriate compensation. Complying with applicable legal requirements

Please note that we may also collect and use your information for any other purpose permitted or required by law.

Why do we collect your information?

By contacting us and requesting travel services information, using our Services or otherwise providing us with your information, you consent to the collection, use or disclosure of your information in accordance with the purposes identified below. We may seek additional consent to use and disclose your information after it has been collected but before it is used or disclosed for a new purpose.

Ensemble may use your information for the following purposes:

To provide and maintain our Services: We collect information to help offer and improve our services, including monitoring how our Services are used and personalizing our Services to you.
For the performance of a contract: We use your information for the development, compliance and undertaking of the purchase contract for the products, items or services you have purchased or of any other contract you have entered with us through our Services.
To contact you: We may use your information to contact you by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications, regarding updates, administrative communications (such as changes to our terms, conditions, and policies) or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
To provide you with information: We may use your information to provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, or other information, advertising, promotional or marketing communications that we believe may be of interest to you, unless you have opted not to receive such information.
To manage your requests: We may use your information to attend and manage your inquiries and requests to us.
To deliver targeted advertising to you: We may use your information to develop and display content and advertising (and work with third-party vendors who do so) tailored to your interests and/or location and to measure its effectiveness.
For business transfers: We may use your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which information held by us about our Service users is among the assets transferred.
For other purposes: We may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

The Technical Information collected also allows us to compile aggregate data about traffic and interactions on our Websites in order to, amongst other things, improve the experience, content and tools on our Website, to provide customized Websites experiences to our users and to evaluate the effectiveness of our advertising.

How do we share your information?

We may share your information in the following situations where necessary to fulfil the purposes identified above, including as forth below:

With Service Providers: We may share your information with service providers to monitor and analyze the use of our Service, to show advertisements to you, to help support and maintain our Service, to advertise on third party websites to you after you visited our Service, and to contact you.
Travel-Related Service Partners: We may share your personal information with select third parties for marketing purposes or in order to fulfill your requests for travel related products or services. For example, we may work with tour companies, travel agencies, travel advisors and other travel partners to provide you with the opportunity to purchase travel-related services or products suitable to your needs.
For business transfers: We may share your information with an acquirer, successor or assignee as part of, or in connection with, any merger, acquisition, debt financing, sale of assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
With Affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include our parent company and any other subsidiaries, joint venture partners or other companies that we control or that are under common control with us.
With business partners: We may share your information with our business partners to offer you certain products, services or promotions.
With professional advisors: We may share your information to our legal, financial, accounting or other consultants to the extent necessary to operate our business and comply with applicable laws.
With law enforcement and other authorities: We may receive requests by authorities to access your information. We will validate that the request is licit before responding. When possible, we will advise you. We will only share what is strictly required.
With other users: When you share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With your consent: We may disclose your information for any other purpose with your consent.

Ensemble may also disclose your information in the good faith belief that such action is necessary to: i) comply with a legal obligation; ii) protect and defend Ensemble’s rights or property; iii) prevent or investigate possible wrongdoing in connection with our Services; iv) protect the personal safety of users of our Services or the public; and v) protect against legal liability.

How do we transfer your information?

Your information may be held at our offices, and those of the third parties described above, as well as on computers or servers owned or managed by us or such third parties. Some of these third parties may be based or share your information outside of your region. By submitting information to us, you consent to the communication of your information to, and the storage of that information, outside of the jurisdiction in which you reside. While such information is outside of your local jurisdiction, it is subject to the laws of the jurisdiction in which it is held, and may be subject to disclosure to the governments, courts or law enforcement or regulatory agencies of such other jurisdictions pursuant to local laws.

However, our practices regarding your information will at all times continue to be governed by this Privacy Policy. Where applicable, we comply with legal requirements providing adequate protection for the transfer of information to third countries.

If you would like more information about how we transfer your information, please contact us as set forth in the section below “How to contact us?”
How do we secure and keep your information?

We implement physical, administrative and technical safeguards designed to preserve the confidentiality, integrity and security of information under our control. However, information transmitted on the Internet and/or stored on systems attached to the Internet is not 100% secure, and no security can provide absolute protection. As a result, we do not ensure, warrant or guarantee the security or integrity of such information.

We retain your information only for as long as is necessary for us to fulfil the relevant purposes specified in this Privacy Policy and to comply with our legal obligations.

We take steps to ensure that only those who need access to your information to perform their duties have access to it.
What are your rights regarding your information?

Under certain circumstances and subject to applicable data protection laws, supported by a written request and proof of identification, you may consult the personal information that we have collected, used or shared, and/or ask that it be corrected, and/or withdraw your consent to our disclosure or use of personal information collected.

As required or permitted by law, you may be entitled to additional rights, including: (i) the right to control the dissemination of your personal information; (ii) the right to receive computerized personal information collected from you in a structured, commonly used and technological format and to have this information transferred directly to another organization; (iii) the right to be informed of and submit observations regarding automated decision-making; and (iv) the right to request information about data processing.

Finally, you also have a right to lodge a complaint with a competent data protection authority, in particular in the country/territory where you normally reside, where we are based or where an alleged infringement of data protection law has taken place.

To exercise any of these rights, please contact us as set forth in the section below “How to contact us?”
Children’s privacy

We do not knowingly collect personal information from children under the age of 14 on our Websites. If you are the parent or legal guardian of a child under 14 who has provided us with personal information, please contact us as set forth in the section below “How to contact us?” to ask us to stop using or to delete that information.
How to unsubscribe to marketing communications?

If at any time you wish to stop receiving marketing communications from us, we include an unsubscribe mechanism in all of our marketing emails or you can contact us as set forth in the section below “How to contact us?”

Please keep in mind that, if you choose not to receive marketing communications, you will continue to receive transactional or services-related communications related to reservations or other services that you have requested on our Website.
How will you know this Privacy Policy has changed?

From time to time, we may update this Privacy Policy. Any changes will be effective when we post the revised Privacy Policy. This Privacy Policy was last updated as of the effective date listed at the top.
How to contact us?

If you have questions concerning this Privacy Policy or the practices on our Sites, you may contact our Privacy Officer at privacy@navigatr.com.
For Nevada Residents

Nevada residents may submit a request directing us to not sell personal information we maintain about them. If you have any questions about this, or to exercise this right, please contact privacy@navigatr.com.
For California Residents

Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), we are providing the following additional details regarding the categories of Personal Information about California residents that we have collected or disclosed within the preceding 12 months:

(1) We collected the following categories of Personal Information:

A. Identifiers, such as name, contact information, online identifiers, passport and other government ID numbers;

B. Personal information, as defined in the California customer records law, such as name, contact information, signature, payment card number, government-issued ID numbers, medical, health insurance, insurance information, and education and employment information;

C. Characteristics of protected classifications under California or federal law, such as sex and marital status;

D. Commercial information, such as transaction information and transaction history;

E. Internet or network activity information, such as browsing history and interactions with our website;

F. Geolocation data, such as device location and IP location;

G. Audio, electronic, visual, and similar information, such as call and video recordings;

H. Professional or employment-related information, such as work history and prior employer; and

I. Inferences drawn from any of the Personal Information listed above to create a profile/summary about, for example, an individual’s preferences and characteristics.

We collect this Personal Information from you and from other categories of sources: joint marketing partners, when they share the information with us.

As described above, we may use this Personal Information to operate, manage, and maintain our business, to provide our products and services, for our employment and vendor management purposes, and to accomplish our business purposes and objectives, including, for example, using Personal Information to: develop, improve, repair, and maintain our products and services; personalize, advertise, and market our products and services; conduct research, analytics, and data analysis; maintain our facilities and infrastructure; conduct risk and security control and monitoring; detect and prevent fraud; perform identity verification; perform accounting, audit, and other internal functions, such as internal investigations; comply with law, legal process, and internal policies; maintain records; and exercise and defend legal claims.

(2) We disclosed the following Personal Information to third parties for our operational business purposes:

A. Identifiers, such as name, contact information, online identifiers, passport and other government ID numbers;

B. Personal information, as defined in the California customer records law, such as name, contact information, signature, payment card number, government-issued ID numbers, medical, health insurance, insurance information, and education and employment information;

C. Characteristics of protected classifications under California or federal law, such as sex and marital status;

D. Commercial information, such as transaction information and transaction history;

E. Internet or network activity information, such as browsing history and interactions with our website;

F. Geolocation data, such as device location and IP location; and

G. Inferences drawn from any of the Personal Information listed above to create a profile/summary about, for example, an individual’s preferences and characteristics.

We share Personal Information with our service providers, third-party sponsors of sweepstakes, contests and similar promotions, and our business partners.

For purposes of this Privacy Policy, “sold” or “sale” means the disclosure of Personal Information for monetary or other valuable consideration but does not include, for example, the transfer of Personal Information as an asset that is part of a merger, bankruptcy, or other disposition of all or any portion of
our business.

If you are a California resident, applicable law may give you the right to request that we:

(1) Disclose to you the following information covering the 12 months preceding your request:

• The categories of Personal Information we collected about you and the categories of sources from which we collected such Personal Information;
• The specific pieces of Personal Information we collected about you;
• The business or commercial purpose for collecting or selling (if applicable) Personal Information about you;
• The categories of Personal Information about you that we sold and the categories of third parties to whom we sold such Personal Information (if applicable); and
• The categories of Personal Information about you that we otherwise shared or disclosed, and the categories of third parties with whom we shared or to whom we disclosed such Personal Information (if applicable).

(2) Delete Personal Information we collected from you. To make a request for the disclosures or deletion described above, please contact us in accordance with the “How to Contact Us?” section above. We will respond to your request consistent with the CCPA. In some instances, we may decline to honor your request where an exception applies, such as where the disclosure of Personal Information would adversely affect the rights and freedoms of another California resident.

(3) Opt you out of any future “sale” of Personal Information about you by emailing privacy@navigatr.com. You have the right to be free from unlawful discrimination for exercising your rights under the CCPA.